Refunds and Exchanges | Find My Trackers

Return & Refund Policy – Find My Trackers (Australia Only)

Thank you for shopping with Find My Trackers, your trusted provider of compact Bluetooth tracking tags that integrate with Apple’s Find My network. Please read this policy thoroughly and in full before initiating any return, refund, or inquiry related to an existing order. This document outlines the exact terms under which returns may be considered, as well as information about our product compatibility, usage conditions, exclusions, and support processes.

We strive to offer clarity and transparency to our customers. To that end, this policy is intentionally comprehensive, ensuring all information relevant to your purchase is included. If you're unsure whether you want to read the entire policy, we highly recommend that you do so anyway, as this policy governs all post-purchase issues and outlines key requirements that must be met to be eligible for any return.

📦 Change of Mind Returns

We do not accept change of mind returns under any circumstances. This includes, but is not limited to:

Ordering the wrong colour

Not liking the aesthetic after opening the package

Deciding after the fact that you no longer want the item

Finding a similar or lower-priced item elsewhere

Not reading the product description before purchasing

Incompatibility with a non-supported device

Assuming advanced features that are not advertised, such as precision finding

As a small Australian operation, we keep our prices low and service lean by avoiding unnecessary processing of items that were correctly shipped and functioning as intended. All orders are final unless faulty or not as described.

🔧 Faulty or Incorrect Items

We take quality seriously, and each unit is tested before being shipped. However, in the rare event that you receive a faulty item, or one that was shipped incorrectly (wrong colour or a non-functional unit), we may offer a:

Replacement (subject to availability),

Store credit valid for 90 days, or

Refund to your original payment method.

Eligibility criteria:

You must notify us within 7 days of delivery

You must include your full name, order number, and a clear description of the issue

You must provide multiple clear photos or videos showing the product and problem

You may be asked to return the product at your cost unless otherwise required

We do not process claims outside this time window. Products returned without prior written approval will not be processed or refunded.

🔋 Battery Performance Disclaimer

Battery life is estimated to last up to 12 months, but this can vary significantly based on external climate, frequency of usage, and proximity to your paired Apple device. Environments with high humidity, temperature fluctuations, or prolonged exposure to heat may reduce battery performance over time.

All tracking devices ship with batteries pre-installed. Battery replacements can be done by the user by following the manual included with each product.

📱 Device Compatibility – Apple Only

Our trackers are only compatible with Apple devices that support the Find My network. This includes iPhones, iPads, and MacBooks running updated software. It is critical that you verify compatibility before placing your order. Devices not on this list will not pair, detect, or communicate with the tracker.

We do not accept returns for issues caused by unsupported devices. Below is a complete and up-to-date list of supported Apple products.

✅ Supported iPhones

(Requires iOS 14.5 or later and Find My enabled)

iPhone 15, 15 Plus, 15 Pro, 15 Pro Max

iPhone 14, 14 Plus, 14 Pro, 14 Pro Max

iPhone 13, 13 mini, 13 Pro, 13 Pro Max

iPhone 12, 12 mini, 12 Pro, 12 Pro Max

iPhone 11, 11 Pro, 11 Pro Max

iPhone XS, XS Max

iPhone XR

iPhone X

iPhone 8, 8 Plus

iPhone 7, 7 Plus

iPhone 6s, 6s Plus

iPhone SE (1st, 2nd, and 3rd generation)

Note: All iPhones must be running iOS 14.5 or higher with Find My enabled in iCloud settings.

✅ Supported iPads

(Requires iPadOS 14.5 or later)

iPad Pro (all models from 2018 onward)

iPad Air (3rd generation and later)

iPad (6th generation and later)

iPad mini (5th generation and later)

⚠️ Not Supported

Any Android phones or tablets

Windows PCs

iPods

macOS-only usage (without iPhone pairing)

📍 Feature Notice – "Find Nearby" Not Available

Our trackers do not support the Apple "Find Nearby" ultra-precise location feature. This function is available only with Apple AirTags using Ultra-Wideband (UWB) chips found in some newer iPhone models. Our trackers use standard Bluetooth and GPS integration through the Find My app, and their location is shown on the map with general accuracy only.

Please consider this before purchasing. No refunds will be given due to missing features that are not advertised.

🔄 Returns Process

If you believe your item is faulty or misdescribed, please follow this process:

Submit your order number, reason for return, and evidence (images/videos)

Wait for written approval and instructions

If approved, return the item at your own expense (unless otherwise stated) within 14 days

Upon inspection, we will issue a resolution within 14 business days

Unapproved returns will be discarded or returned at the sender’s expense.

❌ We Will Not Accept Returns For:

Accidental orders

Orders placed with incorrect or incomplete address details

Compatibility issues caused by unsupported devices

Claims made beyond 7 days of delivery

Used items with signs of wear or tampering

Missing packaging or components

Battery life complaints related to climate, misuse, or age

Minor cosmetic scratches or packaging dents

🛒 Contact & Support

All return requests and communication must go through our official website contact form:

Please note: While we do our very best to fulfill every order exactly as requested, there may be rare occasions when a specific color is temporarily out of stock. In such cases, to avoid any delay and to ensure you receive your item promptly, we may thoughtfully select and send you a different color that is equally suitable and of the same high quality. We always aim to match the style and aesthetic as closely as possible, and we appreciate your understanding and flexibility should this occur. Thank you for supporting our small business!