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This is not the Refund And Exchange Policy, CLICK HERE TO VIEW

Terms and Conditions

Effective Date: 07/05/2025

Welcome to Find My Trackers. These Terms and Conditions ("Terms") govern your access to and use of our website and services. By visiting our site or placing an order, you agree to be bound by these Terms, so please read them carefully before proceeding.

These Terms apply to all visitors, users, and customers of the website.

1. About Us

Find My Trackers is an Australian online store based in Victoria, providing a range of tracking devices and accessories designed to help you keep track of your belongings and enhance personal security. We aim to provide simple, affordable solutions to everyday tracking needs.

2. Eligibility

By using our website or purchasing our products, you confirm that:

  • You are at least 18 years old or have parental/guardian permission.
  • You are using our services for lawful purposes.
  • You will not misuse our products or website in any way that violates applicable laws.

3. Orders

3.1 Order Acceptance

Once you place an order, you will receive a confirmation email. This email confirms we have received your order but does not guarantee acceptance. We reserve the right to cancel or refuse any order at any time for reasons including but not limited to:

  • Product unavailability
  • Payment issues
  • Fraud or suspected fraudulent activity
  • Incorrect pricing or listing errors

3.2 Cancellations

You may request a cancellation before your item is dispatched. Once shipped, cancellations are no longer possible, but you may pursue a return (see section 7).

4. Pricing and Payment

  • All prices are listed in Australian Dollars (AUD) and include Goods and Services Tax (GST) where applicable.
  • We reserve the right to change pricing at any time without notice.
  • Payment must be received in full before we process your order.
  • Accepted payment methods include [e.g., PayPal, Credit/Debit Card, Afterpay, etc.].

5. Shipping and Delivery

5.1 Shipping Areas

We currently ship within Australia only.

5.2 Processing and Delivery Times

  • Orders are typically processed within 1–3 business days.
  • Delivery times vary based on location and shipping method and are estimated at checkout.
  • Delays may occur due to postal services, natural events, or high demand periods (e.g., holidays).

5.3 Risk and Responsibility

Risk in the products passes to you upon delivery. We are not responsible for delays or loss once an item has been shipped and tracking has been provided.

6. Product Information

We strive to ensure that all product descriptions, images, and prices are accurate. However, errors may occur. If we discover a pricing or description error, we will contact you to confirm whether you still wish to proceed with the order at the correct terms.

All products are for lawful, personal use only. Misuse of tracking devices for unlawful surveillance or unauthorized tracking may be illegal and is strictly prohibited.

7. Returns and Refunds

7.1 Change of Mind Returns

We do not accept returns for change of mind, unless otherwise stated in a specific promotion or policy.

7.2 Faulty, Damaged, or Incorrect Items

If your item is faulty, damaged, or significantly different from the product described on our website, you may be entitled to a replacement, refund, or repair under Australian Consumer Law.

To request a return or exchange:

  • Contact us (https://forms.gle/1sNFmaFW8LVVF8BV6) within 7 days of receiving the item.
  • Include your order number, a description of the issue, and clear photos if applicable.
  • Do not return items before receiving return instructions from us.

7.3 Conditions for Return

Returned items must:

  • Be in original condition (unless faulty).
  • Be returned with all packaging, manuals, and components.
  • Be shipped back at your expense unless the return is due to our error or a product fault.

We reserve the right to inspect the item before approving any refund or replacement.

7.4 Refunds

Approved refunds will be processed using the original payment method within 5–10 business days of receiving the returned item.

8. Consumer Guarantees

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to:

  • A replacement or refund for a major failure, and
  • Compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

9. User Responsibility and Legal Use

9.1 Legal Compliance

You are solely responsible for ensuring that you use our products in accordance with all applicable laws in your jurisdiction. This includes, but is not limited to, laws relating to surveillance, privacy, and consent.

Examples of prohibited use include:

  • Tracking individuals without their knowledge or consent.
  • Using our products to monitor others unlawfully (e.g., stalking, domestic abuse, harassment).
  • Installing tracking devices on vehicles, pets, or belongings without permission.

We do not condone or support illegal surveillance, and we cooperate with law enforcement when required.

9.2 Use at Your Own Risk

You acknowledge that:

  • Tracking technology has limitations and is not guaranteed to prevent loss or theft.
  • Battery life, signal strength, and coverage may vary depending on environment and usage.
  • You use all products at your own risk and understand they are intended as tools — not guarantees of recovery or safety.

We accept no responsibility for any misuse of the products or for consequences arising from their use beyond our control.

10. Intellectual Property

All content on this website — including text, graphics, logos, product descriptions, images, and designs — is the property of Find My Trackers or its content suppliers and is protected by copyright and intellectual property laws.

You may not use, copy, reproduce, modify, distribute, or display any content without prior written consent.

11. Privacy

We take your privacy seriously. Our Privacy Policy (available on the website) explains how we collect, use, and store your information. In short:

  • We only collect personal details necessary to process and ship your order.
  • Your data is never sold or shared with third parties except as needed for payment processing or delivery.
  • We use secure payment gateways and SSL encryption to protect your data.

12. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for any indirect, incidental, special, or consequential damages arising out of or related to the use of our website or products.
  • Our total liability to you for any claim arising out of these Terms or the use of our products will not exceed the amount you paid us for the relevant order.

13. Force Majeure

We are not liable for any delay or failure to perform our obligations under these Terms if such delay is due to circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, internet outages, pandemic-related disruptions, or postal/courier delays.

14. Website Access and Maintenance

  • We reserve the right to modify or discontinue the website (or any part of it) without notice.
  • We are not responsible for any interruption or loss of access due to maintenance, updates, or technical issues.

15. Third-Party Links

Our website may include links to third-party sites. These are provided for convenience only. We do not endorse or take responsibility for any content, products, or services on linked websites.

16. Indemnity

You agree to indemnify and hold harmless Find My Trackers and its operators from any claims, damages, losses, or liabilities (including legal fees) arising out of your misuse of our products, breach of these Terms, or violation of any law or third-party rights.

17. Amendments

We may update or change these Terms from time to time. The latest version will always be available on our website. By continuing to use the website after changes are posted, you accept the revised Terms.

18. Governing Law

These Terms and Conditions are governed by the laws of the State of Victoria, Australia. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts of Victoria.